Product Technical Support Specialist

2 weeks ago


York, Pennsylvania, United States Johnson Controls Full time
Unlock Your Potential with Johnson Controls

As a Product Technical Support Specialist, you will play a critical role in helping our clients achieve their building efficiency goals. Our team is dedicated to providing exceptional technical support and expertise to ensure the success of our customers.

Key Responsibilities:
  • Provide day-to-day technical support for BE products to the Field Sales and Service organization on a global basis via phone, Teams meeting, or email.
  • Assist with technical service bulletins, service letters, and updates to the Solutions Database to meet and exceed internal and external customer expectations.
  • Collaborate with Quality Managers on Field Warranty issues via daily team meetings, ECN, BPR, and Claim Review meetings.
  • Drive product reliability through the Continuous Improvement Process for existing and new products.
Requirements:
  • Bachelor's Degree in Engineering or a related Technical/Scientific field.
  • Minimum of six (6) years' experience or ten (10) years of technical experience with a knowledge of HVAC&R products.
  • Experience analyzing and solving sophisticated product system problems.
  • Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail.
What We Offer:
  • Competitive salary.
  • Hybrid work option.
  • Paid vacation/holidays/sick time - 15 days of vacation first year.
  • Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
  • Extensive product and on-the-job/cross-training opportunities.
  • Encouraging and collaborative team environment.
  • Dedication to safety through our Zero Harm policy.


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