HR Support Specialist

6 days ago


Charlotte, North Carolina, United States Insight Global Full time
Job Summary

We are seeking a highly organized and detail-oriented HR Support Specialist to join our team at Insight Global. As an HR Support Specialist, you will play a critical role in assisting the department in carrying out various human resources programs and procedures for all company employees.

Key Responsibilities
  • Review, process, and triage inbound communications through standard mail, email, voicemail, and service requests to appropriate teams within service level agreements within the case management system.
  • Monitor queues to ensure continuous and balanced workflows, accounting for team availability and work complexity.
  • Record and update the case management system with call/transaction specific information and supporting documentation and ensure documentation captured in the case management system is thorough and accurate.
  • Provide excellent customer service in responding to a large volume of incoming calls, cases and communications received from employees and Human Resources partners.
  • Effectively address customer questions and concerns within the scope of responsibility.
  • Provide administrative support for Corporate Human Resources Departments. Prepare reports and correspondence, as directed.
  • Manage time effectively to ensure HR Shared Services Center meets required Service Level Agreements and customer satisfaction scores.
Requirements
  • Must be able to read, write, and speak English, and have a general understanding of computers.
  • 0 - 4 years of experience.
About Us

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.



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