Technical Support Specialist

6 days ago

Charlotte, North Carolina, United States Insight Global Full time
Job Title: Technical Support Specialist

At Insight Global, we are committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical assistance and troubleshooting for financial systems such as NetSuite, Workday, and other systems ensuring uninterrupted operations for finance and HR.

Key Responsibilities
  • Provide technical assistance and troubleshooting for financial systems
  • Collaborate with stakeholders, IT, and Vendor support to identify and implement technical solutions that improve efficiency
  • Work with application owners and management to follow the proper processes to grant user access and maintain documentation for Compliance leveraging ServiceNow
  • Assist with system audits and provide samples, reports, and other documentation in a timely manner
  • Monitor and support the performance of systems, resolving technical issues to ensure uninterrupted workflow for the business
  • Assist in system audits ensuring systems comply with SOX regulations and other internal controls
  • Provide ad-hoc support to the finance and HR departments, helping with system issues, system integrations, user training, and ongoing technical enhancements
Requirements
  • Experience supporting financial and HRIS software applications, or similar systems
  • Experience with ServiceNow, NetSuite, Workday/Financial/HRIS system
  • Solid understanding of SOX compliance and experience working within regulated environments
  • Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues
  • Proficiency in Excel and other data analysis tools for troubleshooting and reporting

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:.

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