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Technical Support Specialist

1 month ago

Charlotte, North Carolina, United States Insight Global Full time
Financial Systems Support

As a Technical Support Specialist at Insight Global, you will provide technical assistance and troubleshooting for financial systems such as NetSuite, Workday, and other systems to ensure uninterrupted operations for finance and HR. You will work with stakeholders, IT, and Vendor support to identify and implement technical solutions that improve efficiency.

Process Optimization
Collaborate with cross-functional teams to implement solutions that align with business goals. Serve as the IT liaison for financial system upgrades and improvements.

Access Provisioning
Work with application owners and management to grant user access, maintaining documentation for Compliance leveraging ServiceNow.

Compliance & Reporting
Assist with system audits, providing samples, reports, and other documentation in a timely manner. Ensure systems comply with SOX regulations and other internal controls.

System Errors & Troubleshooting
Monitor and support the performance of systems, resolving technical issues to ensure uninterrupted workflow for the business.

General IT Support
Provide ad-hoc support to the finance and HR departments, helping with system issues, system integrations, user training, and ongoing technical enhancements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .