Open Enrollment HR Support Specialist

3 weeks ago


Charlotte, North Carolina, United States TalentBridge Full time
Job Title: Open Enrollment HR Support Specialist

We are seeking an experienced Open Enrollment HR Support Specialist to join our team in a hybrid role supporting internal employees for a growing Charlotte employer. This position will primarily focus on providing comprehensive Open Enrollment (OE) benefits support to ensure a smooth experience for employees during this critical period.

Key Responsibilities:
  • Provide expert support to employees during Open Enrollment, ensuring they understand their benefits options and can make informed decisions.
  • Assist with benefits enrollment, explaining plan options, eligibility, and the enrollment process to employees.
  • Address inquiries and troubleshoot issues related to OE, including benefits files, coverage, and status changes.
  • Collaborate with external vendors to ensure accurate and timely transfer of data for OE plan administration.
  • Escalate complex benefit issues as needed to management or external vendors for resolution.
Requirements:
  • Minimum of 2 years of experience in benefits administration, with a focus on Open Enrollment processes and employee support.
  • Proficiency in Excel for data tracking and reporting.
  • Excellent verbal and written communication skills for explaining benefit options and handling inquiries professionally.
  • Strong attention to detail, particularly in maintaining and updating benefits records and documentation.
  • Ability to troubleshoot and resolve OE-related issues promptly, escalating when necessary.
Preferred Qualifications:
  • Familiarity with benefits-related legislation such as HIPAA, COBRA, FMLA, and other compliance requirements.
  • Experience working in a high-volume call center or benefits support environment.
  • Strong organizational and time management skills, capable of handling multiple tasks efficiently.


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