Call Center Representative

3 weeks ago


Boca Raton, Florida, United States Allied Universal Full time
Job Summary:
Contact center agent position available with Allied Universal, where you will be working in a dynamic environment providing top-notch customer service.

Key Responsibilities:
- Deliver exceptional customer experience through effective communication and issue resolution.
- Collaborate with colleagues to ensure seamless support and knowledge sharing.
- Stay up-to-date with product information and technical skills to provide accurate solutions.

Requirements:
- High school diploma or equivalent required, associate's degree or higher preferred.
- Minimum two years of experience in a technical customer service call center environment.
- Strong understanding of customer service principles and practices.
- Excellent written and verbal communication skills, along with analytical thinking and problem-solving abilities.
- Ability to work in a fast-paced team environment, adapting to changing priorities and deadlines.

Benefits:
- Competitive hourly rate of $17.00 per hour, increasing to $18.00 for bilingual representatives.
- Comprehensive benefits package including medical, dental, vision, life insurance, and 401(k) plan enrollment.
- Paid time off, holidays, and vacation days, plus opportunities for professional growth and development.

Preferred Qualifications:
- Experience in retail cash offices, software/hardware troubleshooting, or technical support roles.
- Familiarity with Service Now and TalkDesk systems.

Allied Universal is an Equal Opportunity Employer.

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