Customer Service Claims Representative

5 days ago


Boca Raton, Florida, United States ARW Home Full time
Job Summary:
Award-winning ARW Home is seeking a skilled Customer Service Claims Representative to join our team. As a Claims Support Specialist, you will be responsible for delivering exceptional customer service, resolving claims efficiently, and maintaining a positive experience for our customers.

The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong work ethic. If you are a motivated individual who thrives in a fast-paced environment and is passionate about providing outstanding customer service, we encourage you to apply.

Key Responsibilities:
  • Provide exceptional customer service through inbound calls, ensuring a positive experience for each customer.
  • Resolve claims efficiently, accurately, and promptly, adhering to company procedures and regulations.
  • Communicate effectively with customers, vendors, and internal stakeholders to ensure seamless claim resolution.
  • Maintain accurate records and documentation of all interactions and claims processed.

Requirements:
  • At least 6 months of call center or customer service experience.
  • Strong written and oral English communication skills.
  • Talent for multitasking, typing while talking to customers.
  • Must type at least 30 wpm.
  • Proficient with computers, strong keying skills (Excel, Word, PowerPoint, Outlook).
  • Ability for problem-solving and handling objections.
  • Attention to detail.
  • Able to maintain a positive attitude.

Benefits:
  • 401(k) plan with company match.
  • Dental insurance.
  • Health insurance.
  • Paid time off.
  • Vision insurance.


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