Customer Service Claims Representative
5 days ago
Award-winning ARW Home is seeking a skilled Customer Service Claims Representative to join our team. As a Claims Support Specialist, you will be responsible for delivering exceptional customer service, resolving claims efficiently, and maintaining a positive experience for our customers.
The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong work ethic. If you are a motivated individual who thrives in a fast-paced environment and is passionate about providing outstanding customer service, we encourage you to apply.
Key Responsibilities:
- Provide exceptional customer service through inbound calls, ensuring a positive experience for each customer.
- Resolve claims efficiently, accurately, and promptly, adhering to company procedures and regulations.
- Communicate effectively with customers, vendors, and internal stakeholders to ensure seamless claim resolution.
- Maintain accurate records and documentation of all interactions and claims processed.
Requirements:
- At least 6 months of call center or customer service experience.
- Strong written and oral English communication skills.
- Talent for multitasking, typing while talking to customers.
- Must type at least 30 wpm.
- Proficient with computers, strong keying skills (Excel, Word, PowerPoint, Outlook).
- Ability for problem-solving and handling objections.
- Attention to detail.
- Able to maintain a positive attitude.
Benefits:
- 401(k) plan with company match.
- Dental insurance.
- Health insurance.
- Paid time off.
- Vision insurance.
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