Customer Service Representative

3 weeks ago


Boca Raton, Florida, United States NATIONAL FLOORS DIRECT INC Full time
Job Summary
National Floors Direct INC is a leading provider of flooring solutions, delivering exceptional customer experiences through our direct-to-consumer approach. We are seeking a highly motivated and adaptable Call Center Representative to join our rapidly growing team.

We offer a competitive estimated salary of $45,000 - $65,000 per year, depending on experience, along with opportunities for performance bonuses and career advancement.

Key Responsibilities:
  • Respond to inbound calls and engage with prospective customers regarding their flooring needs.
  • Maintain a positive and informative customer experience, utilizing CRM software and best practices.
  • Set qualified appointments for Field Sales Representatives and contribute to team goals and outcomes.

Requirements
  • 2+ years of Call Center, Customer Service, or other customer-facing experience.
  • Familiarity with CRM software and excellent listening and communication skills.
  • Ability to work some nights and weekends, as well as adapt to changing priorities and deadlines.


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