Call Center Supervisor

1 day ago


Boca Raton, Florida, United States NATIONAL FLOORS DIRECT INC Full time
Job Description: Call Center Supervisor

National Floors Direct Inc is a forward-thinking company that specializes in delivering outstanding customer experiences through its direct-to-consumer approach. We are seeking a highly skilled Call Center Manager to lead our growing team and drive business growth through effective customer engagement.

This role involves managing a team of customer service representatives, handling inbound calls, making outbound calls, and collaborating with internal teams to ensure seamless customer experiences. The successful candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer service.

Key Responsibilities:

  • Lead and manage a team of customer service representatives.
  • Provide exceptional customer service through effective communication and problem-solving skills.
  • Collaborate with internal teams to ensure seamless customer experiences.
  • Maintain accurate records of customer interactions using CRM software.

Requirements:

  • 5+ years of experience in call center management, customer service, or a related field.
  • 3+ years of leadership experience, preferably in a customer-facing role.
  • Familiarity with CRM software and best practices.
  • Excellent listening and communication skills.
  • A positive and can-do attitude.

Benefits:

  • Competitive salary: $65,000 - $85,000 per annum (based on location).
  • Performance bonuses.
  • 100% paid training.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Flexible schedules.
  • Employee discounts.
  • PTO.
  • 401k.

About National Floors Direct Inc

National Floors Direct Inc is a rapidly growing company committed to providing exceptional customer experiences. We value our employees and strive to create a workplace culture that promotes growth, development, and respect for all individuals.



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