Customer Experience Representative

4 days ago


Boca Raton, Florida, United States NATIONAL FLOORS DIRECT INC Full time
Job Responsibilities:
In this role, you will receive inbound calls and make outbound calls from customers regarding their needs for new floor-coverings. You will also engage with prospective customers regarding their floor covering needs, providing a positive and informative customer experience. Additionally, you will use internal tools to document all costumer touch points and communications. The responsibilities include handling inbound calls and making outbound calls, engaging with prospective customers, passionate about delivering a great customer experience, making outbound calls from internet generated leads, providing a positive and informative customer experience, using internal tools to document all costumer touch points and communications, availability to work some nights and weekends, ability to build rapport with customers, contribute to the achievement of team goals and outcomes, setting qualified appointments for our Field Sales Representatives, participate in regular training and development meetings as required, and represent the brand in line with our mission of delivering an amazing customer experience.

The ideal candidate should have 2+ years of Call Center, Customer Service, or other customer facing experience and be familiar with Customer Relationship Management (CRM) software and best practices. You must possess a positive, can-do attitude and excellent listening and communication skills. In addition, you should be technologically proficient and have the ability to learn and adapt quickly to new systems and processes.

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