Service Excellence Representative

4 days ago


Boca Raton, Florida, United States Travelpro Products, Inc. Full time
Join Our Team:

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Travelpro Products, Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and ensuring their satisfaction with our products and services.

About the Role:
  • This is a full-time position that requires effective communication with customers via phone, email, and live chat to resolve their issues efficiently and professionally.
  • The representative will also be responsible for processing orders, refunds, and returns on our e-commerce sites, as well as using multifunctional software tools to manage multiple tasks simultaneously.
Requirements:
  • A minimum of 2 years of experience in customer service and/or call center environment is required.
  • High school diploma or equivalent is necessary.
  • Strong data entry and ticket resolution skills, as well as proficiency in Microsoft Office applications (Word, Excel), are essential for this role.
What We Offer:
  • An estimated salary range of $50,000 - $70,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, paid time off, and flexible work schedules.
  • A fun and inspiring company culture that prioritizes teamwork, improvement, and employee wellbeing.


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