Support Representative
5 days ago
We are seeking an experienced Support Representative to join our team at Zatkoff Seals & Packings. As a Support Representative, you will be responsible for interacting with customers and providing support and information on products or services.
Responsibilities:- Provide support and information to customers via telephone, email, online chat, or in person
- Collect and enter orders for new or additional products
- Assist the Technical Sales Representative with price negotiation and contract review
To be successful in this role, you will need excellent communication skills, including active listening, as well as service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software are also essential. Additionally, you should be proficient in Microsoft Office suite or related software and have technical math and mechanical skills preferred.
Benefits:Zatkoff offers a range of benefits, including health insurance, dental insurance, vision insurance, life insurance, short and long-term disability, employee assistance program, profit sharing, and annual performance bonuses.
Work Environment:This is a full-time, non-exempt position that requires prolonged periods of sitting at a desk and working on a computer. You must be able to lift up to 15 pounds at times and occasionally assist in the warehouse and pulling specific customer orders, which may include lifting up to 50 pounds, and periods of bending, walking and standing.
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