Customer Service Liaison

3 weeks ago


Maumee, Ohio, United States Zatkoff Seals & Packings Full time
Job Title:

A Customer Service Liaison is required to interact with customers and support the Company's clients and Technical Sales Representatives.

About the Role:

This is a full-time position that involves interacting with customers via telephone, email, online chat, or in person to provide support and information on products or services. The successful candidate will be responsible for collecting and entering orders for new or additional products, assisting the Technical Sales Representative with price negotiation and contract review, and ensuring that appropriate actions are taken to resolve customer problems and concerns.

Key Responsibilities:
  • Interact with customers to provide support and information on products or services
  • Collect and enter orders for new or additional products
  • Assist the Technical Sales Representative with price negotiation and contract review
  • Ensure that appropriate actions are taken to resolve customer problems and concerns
Requirements:

To be successful in this role, you will need excellent communication skills, including active listening, as well as service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software are also essential. Additionally, you should be proficient in Microsoft Office suite or related software and have technical math and mechanical skills preferred.

Education and Experience:
  • High school diploma or equivalent required
  • Bachelor's degree preferred
  • Customer service experience preferred
Salary:

The estimated salary for this position is $45,000 - $65,000 per year, depending on location and experience.



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