Telecommunications Support Representative

7 days ago


Maumee, Ohio, United States Cardinal Services Full time

Cardinal Services is a leading provider of telecommunications services, and we are currently hiring a Telecommunications Support Representative in Maumee, OH. This role comes with a salary of around $45,000 - $60,000 per year.

About the Role:

This position involves working directly with customers to resolve their queries and concerns related to our services. You will be expected to respond to customer inquiries, troubleshoot technical issues, and provide product information.

Responsibilities:
  1. Respond to customer inquiries via phone, email, and live chat
  2. Troubleshoot technical issues and resolve customer complaints
  3. Upsell/cross-sell products and services as needed
Requirements:

To succeed in this role, you will require:

  • A strong background in customer service
  • Technical skills to troubleshoot common issues
  • Ability to meet sales targets and contribute to revenue growth

You should also possess excellent communication skills and be able to work well under pressure.



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