Digital Customer Service Representative

7 days ago


Maumee, Ohio, United States Sun Federal Credit Union Full time

At Sun Federal Credit Union, we are seeking a highly skilled Digital Customer Service Representative to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer service and have a strong desire to enhance member relationships.

About the Role

We are looking for a detail-oriented and analytical individual who can effectively handle high-volume transactions in a fast-paced video service environment. As a Digital Customer Service Representative, you will be responsible for providing extraordinary service to members by being knowledgeable, engaging, and consistently applying defined sales and service standards.

Key Responsibilities:

  • Process transactions accurately and efficiently via remote technology, including identifying and responding to account inquiries and questions, processing payments, handling card service inquiries and requests, reviewing check holds and releasing holds within defined parameters, and performing account maintenance.
  • Educate members on the use of Interactive Teller Machines (ITMs) and provide technical support via video service technology.
  • Assume responsibility for enhancing and deepening member relationships by identifying opportunities to suggest appropriate products and services that meet their financial needs.
  • Demonstrate a strong ability to identify, analyze, and solve problems with varying degrees of complexity.
  • Understand and answer members' questions and concerns by actively listening and offering guidance to appropriate products and services.
Requirements

To be successful in this role, you must have:

  • A high school graduate or equivalent, with some secondary education preferred.
  • One to three years of experience in a retail service environment or teller/cashier experience is preferred.
  • Excellent analytical, verbal, written, communication, public relations, and interpersonal skills.
  • The ability to learn and use a variety of software applications, such as Microsoft Office, UGenius (Video Banking), and the Credit Union's core processing systems.
  • Accurate keyboarding skills and the ability to operate related computer applications and other business equipment.
What We Offer

As a Digital Customer Service Representative at Sun Federal Credit Union, you will enjoy a competitive salary range of $45,000 - $65,000 per year, depending on experience, plus a comprehensive benefits package, including tuition reimbursement, professional development opportunities, work-life balance, paid vacation and sick time, 11 paid holidays, weekends and evenings free, 401(k) with 6% match, employer-paid pension, incentive pay, EAP, medical, dental, vision, life, long-term disability insurance, employer H.S.A. contribution, wellness program and rewards, credit union membership, and financial wellness education.



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