Customer Support Specialist

19 hours ago


Maumee, Ohio, United States Zatkoff Seals & Packings Full time
Job Description

The Customer Service Representative will interact with and support the Company's customers and Technical Sales Representatives. This role requires excellent communication skills, including active listening.

  • Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.
  • Collect and enter orders for new or additional products.
  • Assist the Technical Sales Representative with price negotiation and contract review.
  • Field customer questions and complaints; when the issue is beyond the representative's knowledge, forward to the assigned Technical Sales Representative or other appropriate staff.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

This is a full-time, non-exempt position. The hours and days of work are typically Monday through Friday, 8:00 a.m. to 5:00 p.m.



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