Front Desk Supervisor
4 days ago
Hotel Equities is seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Hilton Chicago/Oak Lawn. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.
Key Responsibilities- Front Desk Operations: Supervise and coordinate front desk activities, ensuring efficient and effective service delivery.
- Customer Service: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Team Management: Lead and motivate a team of front desk staff, providing guidance, training, and coaching to ensure they meet performance expectations.
- Revenue Growth: Identify opportunities to increase revenue through upselling and cross-selling hotel services and amenities.
- Quality Assurance: Monitor and maintain high standards of quality, ensuring guest satisfaction and loyalty.
- Education: High School diploma or equivalent required.
- Experience: Previous experience in a hotel front desk or customer service role, preferably in a supervisory capacity.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Language: Fluency in English, with the ability to communicate effectively with guests and colleagues.
- Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance.
- Opportunities for Growth: Career advancement opportunities within Hotel Equities and our portfolio of hotels.
- Employee Perks: Discounts on hotel stays, meals, and other services, as well as access to employee assistance programs and other benefits.
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Front Desk Supervisor
4 days ago
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Front Desk Representative
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