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Patient Services Coordinator

2 months ago

Oak Brook, Illinois, United States American Orthopedic Partners Full time
Job Overview

About American Orthopedic Partners:
We are a leading orthopedic practice committed to delivering outstanding patient care while fostering a friendly and professional atmosphere. We are currently looking for a detail-oriented and customer-centric Receptionist to manage our front desk operations and ensure a seamless experience for our patients.

Position Summary:
As the Receptionist, you will oversee the front desk activities, warmly welcoming patients, addressing inquiries, and managing appointment schedules. Your role is vital in maintaining the clinic's daily operations and providing exceptional service to patients, their families, and visitors.

Core Responsibilities:

  • Welcome patients, visitors, and vendors with professionalism and courtesy.
  • Handle incoming phone calls, providing accurate information and taking messages as needed.
  • Organize and confirm patient appointments to optimize clinic efficiency.
  • Facilitate patient check-in and check-out processes, verifying insurance details and collecting co-payments.
  • Assist patients with necessary documentation and guide them in completing forms.
  • Ensure patient records are maintained accurately and confidentially.
  • Coordinate patient flow in the waiting area and communicate effectively with clinical staff.
  • Address patient questions regarding appointments, insurance, and billing, or refer them to the appropriate department.
  • Keep the reception area clean, organized, and inviting.
  • Support administrative tasks such as filing, faxing, scanning, and data entry.
  • Collaborate with clinical and administrative teams to promote efficient office operations.

Qualifications:

  • Education: High school diploma or equivalent is required.
  • Experience: 1-2 years of experience in a medical office or customer service setting is preferred.
  • Skills and Competencies:
  1. Exceptional organizational and multitasking abilities.
  2. Strong verbal and written communication skills.
  3. Able to thrive in a fast-paced, team-oriented environment.
  4. Familiarity with electronic health records (EHR) systems and scheduling software.
  5. Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  6. Commitment to maintaining confidentiality and adhering to HIPAA regulations.
  7. Professional appearance and demeanor.
  8. Positive attitude with a focus on delivering excellent customer service.
  9. Bilingual candidates are preferred.

Why Consider This Opportunity?

  • Be part of a supportive and growing practice.
  • Work in a modern facility equipped with the latest technology.
  • Opportunities for professional development and career advancement.

We offer a competitive benefits package, including paid holidays, vacation, and sick leave, as well as healthcare and financial wellness benefits.

Compensation will be based on qualifications, skills, and experience.

We are proud to be an equal opportunity employer and participate in E-Verify to confirm employment eligibility.