Member Resource Center Representative

2 months ago

Reno, Nevada, United States Greater Nevada Credit Union Full time
About the Position

We are seeking a highly skilled and motivated Member Resource Center Representative to join our team at Greater Nevada Credit Union. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our members through various communication channels.

Key Responsibilities
  • Consistently perform at high levels of effectiveness through communication with members via phone, video, and online digital channels.
  • Meet performance goals established by management, including product sales/referrals and number of member interactions per hour.
  • Effectively and accurately communicate with members in writing via secure messaging, chat, text, email, or fax.
  • Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.
Qualifications
  • 1 year customer service experience required.
  • Previous call center experience preferred.
  • Previous financial institution experience preferred.
  • Bilingual is a plus.
Skills and Competencies
  • Enjoy working with the public over the phone and through video chat.
  • Effective verbal communication skills.
  • Effective relationship building skills.
  • Effective time management skills.
  • Problem resolution skills and experience.
  • Optimizes work processes.
  • Drives engagement.
  • Self-development.
  • Action oriented.
  • Decision quality.
Physical Demands
  • While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone for extended periods of time.
  • You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
  • You may occasionally be required to lift and/or move up to 20 pounds.
Compensation and Benefits
  • $35,000.00 to $49,000.00 per year.
  • Compensation is dependent on experience.
  • Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents.
  • Health Savings Account contributions.
  • Supplemental insurance and life insurance plans.
  • Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day, and sabbatical leave after every seven years of employment.
  • Paid time to volunteer and make a contribution to the community.
  • Employee product and service discounts.

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