Customer Service Representative

3 days ago


Reno, Nevada, United States This Is Voice Full time
Job Title: Call Center Representative

Welcome to This Is Voice, a leading marketing company that helps businesses make their brand heard. We're passionate about leveraging the power of voice in marketing strategies to drive success.

Job Summary

We're seeking a motivated and customer-oriented Call Center Representative to join our dynamic team. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support.

Key Responsibilities
  • Answer incoming calls from customers in a professional and friendly manner.
  • Provide accurate information about products and services offered by the company.
  • Assist customers with inquiries, concerns, and complaints, ensuring prompt resolution.
  • Document customer interactions and maintain accurate records in the database.
  • Follow up with customers to ensure their issues have been resolved to satisfaction.
  • Meet or exceed daily performance goals, including call handling, sales targets, and customer satisfaction ratings.
  • Collaborate with team members and other departments to address complex customer issues efficiently.
Requirements
  • High school diploma or equivalent required; additional education or experience in a customer service role is a plus.
  • Proven experience as a call center representative or similar customer service role.
  • Excellent verbal communication skills and a strong command of the English language.
  • Ability to remain calm and professional in stressful situations.
  • Familiarity with call center technology, including phone systems and customer relationship management (CRM) software.
  • Strong problem-solving skills and the ability to think on your feet.
  • Flexibility to work various shifts, including evenings and weekends, as required.
Benefits
  • Competitive salary commensurate with experience.
  • Comprehensive healthcare benefits package.
  • Retirement savings plan with company match.
  • Paid vacation and holidays.
  • Opportunities for professional growth and development.


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