Technical Service Specialist
4 weeks ago
Labconco is seeking a highly skilled Technical Service Associate to join our team. As a key member of our Product Services Team, you will provide exceptional support to our customers and dealers, ensuring their products operate efficiently and effectively.
Key Responsibilities- Provide expert technical support for product troubleshooting, installation, and operational issues.
- Document customer satisfaction issues and collaborate with Engineering and QA teams to resolve problems.
- Monitor reported issues to identify trends and participate in corrective action initiatives.
- Develop and maintain technical documentation, including user manuals and technical guides.
- Conduct service training for customers, dealers, and Labconco associates.
- Perform product audits and ensure quality assurance reporting.
- Associate's degree or equivalent from a two-year college or technical school.
- 6-12 months of related experience and/or training, or equivalent combination of education and experience.
Normal working hours are 8:00 a.m. - 5:00 p.m., Monday - Friday. Additional hours may be required as needed.
Benefits- PTO, 9 paid holidays, medical, HSA, FSA, dental, vision, 401k, company-paid life insurance, LTD & STD.
Labconco is an equal opportunity employer and welcomes applications from diverse candidates.
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