Technical Services Specialist

13 hours ago


Jefferson City, Missouri, United States Computer Service Professionals Full time
Job Summary

Analyze, install, and provide maintenance for various types of hardware and software, including PCs, Servers, Switches, Firewalls, MS Windows, MS Server, and MS Office products. Excellent communication skills are required to provide quality customer service through phone and on-site support opportunities. This position demands the highest level of confidentiality and integrity with regard to customer data. Ability to function in a team-oriented environment to ensure customer needs and CSPI goals are exceeded.

Key Responsibilities
  • Troubleshoot and identify technical issues; then determine, test, and implement possible solutions.
  • Plan and implement network security, including firewalls, Active Directory, file sharing/security, backup, replication, and disaster recovery plans, file, and/or drive encryption.
  • Evaluate and/or recommend the purchase of computers, network hardware, peripheral equipment, and software.
  • Perform and/or oversee application software installations and upgrades.
  • Must have a valid driver's license to operate company vehicles.
Requirements
  • Working knowledge of Network Communications, including LAN, WAN, subnets, DNS, etc.
  • Working knowledge of PC/Server hardware and MS Windows operating systems. Knowledge of Virtual Systems (i.e., VMWare and Hyper-V) would be a plus.
  • Ability to communicate appropriately with co-workers and customers via email, phone, or face-to-face.
  • Must possess good technical writing skills to document problems encountered and resolutions in our support knowledgebase for future reference.
Qualifications
  • Associates degree in Computer Information Technology or Computer Information Systems or related field of study; four years of experience in a computer service position OR an equivalent combination of experience, training, and/or education.


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