Technical Field Service Specialist
4 weeks ago
We are seeking a skilled Technical Field Service Specialist to join our team at Lifelancer. As a key member of our field service organization, you will be responsible for providing technical assistance to customers, implementation, and sales teams. Your expertise will be essential in resolving problems, editing, writing, and modifying service and training manuals, and installing, upgrading, repairing, and maintaining instrument systems in our defined territory.
Key Responsibilities
- Assist with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to customers, implementation, and sales teams.
- Serve as a focal point for problem resolution assistance to subsidiary or distributor support.
- Responsible for editing, writing, and modifying service and training manuals and SOPs.
- Install, upgrade, repair, and maintain instrument systems in defined territory.
- Provide technical support to staff, contractors, and customers.
- Manage the service territory, including distributors' service staff.
- Respond to service requests and ensure customer satisfaction.
- Manage service parts inventory levels.
- Complete all required documentation in service tool (SFDC) same day as service.
- Provide timely and accurate reports as requested.
Requirements
- BS in Electrical/Electronic Engineering, Mechanical Engineering, or related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience.
- 2-5 years relevant experience.
- Highly motivated and strong problem-solving ability.
- Excellent verbal and written communication skills.
- Good technical writing abilities.
- Ability to work independently and as a team player.
- Computer experience and literacy a must.
- Familiarity with field alignments, electrical/electronics, and mechanical systems.
- Knowledge and skills typically acquired through previous positions in fast-paced corporate environments involving responsibility for similar work.
Travel Requirement
65% depending on geography and customer utilization.
Lifelancer is a talent-hiring platform in Life Sciences, Pharma, and IT. We connect talent with opportunities in pharma, biotech, health sciences, healthtech, data science, and IT domains. Please use the below Lifelancer link for job application and quicker response.
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