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Customer Relationship Management Director

1 month ago

Wichita, Kansas, United States Textron Full time

Job Summary:

The CRM System Strategist will lead the development and maintenance of the company's entire CRM system for the sales, marketing, and aftermarket teams. This role requires a strong understanding of CRM systems, data analysis, and business process improvement.

Key Responsibilities:

  • Develop and implement CRM strategies to improve business performance and achieve overall business goals.
  • Lead the CRM team in research, development, and implementation of appropriate data systems.
  • Align and direct the management, development, and integration of workflow and business process flows for supporting the mission, vision, strategies, objectives, and goals of the Sales and Marketing teams.
  • Provide direct leadership in designing and recommending appropriate CRM approaches and methodology to address key issues within the business.
  • Oversee the teams that build, maintain, and improve the existing business process, business intelligence, and CRMs tools across the department and across the business.

Requirements:

  • Bachelor's degree in Computer Science, Information Systems, Analytics, Business Administration, or other technical field.
  • Minimum 7 years of CRM systems or equivalent experience.
  • Experience in data science, analytics, or similar technical fields.
  • Experience with visualization and exploratory analysis tools.
  • Ability to manage several projects concurrently.
  • Adaptable and fast moving with the ability to maintain project momentum in the face of change.
  • Understanding of the CRM systems purpose.
  • Understanding of current CRM, Analytics, and Data Modeling methods.
  • SalesForce experience preferred.
  • Proven experience leading project or platform development teams.

Benefits:

  • Full-time position with a competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Access to cutting-edge technology and tools.
  • Recognition and rewards for outstanding performance.

Textron Aviation is an Equal Opportunity Employer:

We are committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Location:

This position is located in Kansas, USA.

Travel:

This role requires occasional travel, approximately 10% of the time.