Customer Service Representative

3 weeks ago

Wichita, Kansas, United States MCI Careers Full time
Job Title: 4X10 Customer Service Representative

At MCI Careers, we are seeking highly motivated and customer-focused individuals to join our team as 4X10 Customer Service Representatives. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, resolving customer issues, and selling new products and services.

Key Responsibilities:

  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Research systems to find missing information and coordinate with other departments to resolve issues
  • Follow client program processes and perform tasks in a courteous and professional manner
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues with the managerial team
  • Ensure first call resolution through problem-solving and effective call handling

Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications:

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience

Benefits:

  • Medical, Dental, and Vision Coverage Options
  • Paid Time-Off
  • Regular Raises
  • Advancement Opportunity
  • Fun, Engaging Work Environment
  • Casual Dress Code
  • Cash and Prize Contests

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our commercial and public sector clients. You will handle inbound customer inquiries, troubleshoot...

  • Customer Service Representative

    3 weeks ago

    Wichita, Kansas, United States Mass Markets Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle customer...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle customer...

  • Customer Service Representative

    3 weeks ago

    Wichita, Kansas, United States MCI Military Recruitment Full time

    Customer Service Representative Job DescriptionJob Summary:MCI is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and promoting our products and services.Key...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for our customers.Key...

  • Customer Service Representative

    3 weeks ago

    Wichita, Kansas, United States Caliber Sourcing Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Caliber Sourcing. As a Customer Service Representative, you will be responsible for providing top-notch customer service to our clients, resolving technical issues, and educating customers about our products and...

  • Customer Service Representative

    3 weeks ago

    Wichita, Kansas, United States MCI Military Recruitment Full time

    Customer Service Representative Job DescriptionJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, resolving issues in a timely and professional manner, and exceeding customer...

  • Customer Service Representative

    3 weeks ago

    Wichita, Kansas, United States MCI Careers Full time

    Customer Service Representative Job DescriptionJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.Key...

  • Customer Service Representative

    3 weeks ago

    Wichita, Kansas, United States MCI Careers Full time

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at MCI Careers. As a Customer Service Representative, you will be responsible for handling inbound and outbound customer calls, providing exceptional customer service, and resolving customer issues in a timely and professional manner.Key...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States QCHI Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a full-time entry-level position that offers great potential for growth and development.Key Responsibilities:Process cash transactions for customersInitiate customer loans and provide...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States Mass Markets Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and promoting our products and services.Key...

  • Customer Service Representative

    1 month ago

    Wichita, Kansas, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.Key Responsibilities:Respond...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, resolving issues, and ensuring a positive experience for our...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.Key...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle customer...

  • Customer Service Representative

    3 weeks ago

    Wichita, Kansas, United States ValorVIP Full time

    Customer Service Representative Job DescriptionJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at ValorVIP. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    3 weeks ago

    Wichita, Kansas, United States MCI Military Recruitment Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at MCI. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and answering customer inquiries in a timely and...

  • Customer Service Representative

    2 weeks ago

    Wichita, Kansas, United States MCI Military Recruitment Full time

    Customer Service Representative Job DescriptionJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...