Market Retail Coordinator

2 days ago


Wichita, Kansas, United States Union State Bank Full time
Job Summary

We are seeking a highly motivated and experienced professional to join our team as a Market Retail Coordinator/Business Development Coordinator. This role will be responsible for providing operational support to the Director of Retail Services, leading and developing the retail staff in the assigned market, and driving business growth through new customer acquisition and relationship development.

Key Responsibilities
  • Provide operational and customer service support to new account staff in the market, including training and coaching on new account procedures and policies.
  • Coordinate and conduct training programs for retail staff on proper new account procedures and policy to ensure compliance with regulations.
  • Perform routine audits to ensure staff is following process for improved sales opportunities and compliance with Know Your Customer procedures.
  • Actively seek ways to improve processes and enhance the customer experience while complying with regulations as it relates to the account opening function of the bank.
  • Identify, acquire, and grow new relationships with both personal and business customers, and create opportunities to discuss business products and services.
  • Represent the Bank at various civic and community functions and events to enhance the Bank's image and develop new business.
Requirements
  • Bachelor's degree preferred, or equivalent professional experience required.
  • Proven success and track record in developing new business relationships.
  • Retail branch banking and sales experience is required.
  • Ability to communicate effectively with people both internally and externally through verbal and written skills.
  • Background in customer service and sales, with demonstrated proficiency in operations, transaction accuracy, and referrals.
Competencies
  • Relationship management
  • Leadership presence
  • Communication
  • Problem solving
  • Customer focus
System Accesses
  • Precision
  • Business Process Manager
  • Integrated Teller
  • Teller Source Capture & Back Counter Capture
  • Card@Once
  • Microsoft Office Suite
Equipment Used
  • Office equipment, including computer, multi-line phone system, copier, adding machine, currency counter, coin counter, coin wrapper, projector, and imaging scanner.
Working Conditions

This position exists in an office environment, requiring the individual to perform normal activities, including lifting, filing, and retrieving, operating office equipment, etc. Frequent travel between facilities will be required.


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