Community Liaison

2 weeks ago

Sacramento, California, United States Universal Health Services Full time
Job Summary

Universal Health Services is seeking a Community Liaison to join our Business Development Department. As a key member of our team, you will be responsible for implementing the philosophy, policy, procedures, systems, and strategic goals set forth by our senior management team while maximizing the highest level of customer service and Service Excellence Standards to assigned referral sources.

Responsibilities

• Monitor all admissions to the hospital and review the referral source information listed for each patient.
• Contact each applicable patient to obtain the names of appropriate external professionals or agencies involved with their care or referral sources.
• Act as liaison between the facility and referral sources and implement service-oriented action plans responsive to referral source needs, serve as a resource and representative to the community, and conduct facility tours to key stakeholders.
• Build and maintain positive and productive relationships with existing referral sources and show ability to identify additional referral sources.
• Participate in social media content planning, activities internally and externally.
• Adhere and contribute towards strategic planning initiatives and goals.
• Take appropriate actions concerning "contact-us" website inquiries.
• Assist in maintaining marketing material description to adhere most updated curriculums, standards, and program hours.
• Confirm referral source information and report any corrections to the Director, Manager, or Designee of Assessment and Referral.
• Contact treatment providers and referral source by telephone, visits, emails, or mail to inquire from the providers information necessary for their coordination with the patient's care at the hospital.
• Notify hospital social services or case managers of the external professionals and information requested.
• Conduct periodic follow-up internally or externally to ensure that communication has occurred.
• Attend daily census meetings on a regularly basis.
• Establish relationships with external professionals and determine their objectives and knowledge of hospital programs that may meet those objectives.
• Enter all referral contacts in the MS4 system and stay current at least mid-month and by the end of each month.
• Maintain current awareness of changes in the industry through self-education, peer education, and professional and community involvement for the betterment of this position and the facility.
• Participate actively in regularly scheduled Business Development team meetings to reduce duplication of efforts and coordinate response to referral sources as indicated regarding their clients while patients in our systems.
• Promote facility teamwork environment and Service Excellence culture.
• Participate in the continuous analysis of the changing health care environment and health care market.
• Attend in-house planning and development committee meetings, as requested.
• Adhere to facility, department, corporate, personnel, and standard policies and procedures.
• Attend all mandatory facility in-services and staff development activities as scheduled.
• Adhere to facility standards concerning conduct, dress, attendance, and punctuality.
• Support facility-wide quality/performance improvement goals and objectives.
• Maintain confidentiality of facility employees and patient information.
• Be available for contact by pager or cell phone during normal business hours on workdays.
• As required by Director of Business Development and facility needs, participate in off-hours sales and community activities.
• Other duties as assigned.

Why Work for Universal Health Services?

• Competitive Compensation
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• Generous Paid Time Off
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its Subsidiaries
• Education Assistance
• Challenging and rewarding work environment

Equal Employment Opportunity

Universal Health Services and its subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. We believe that diversity and inclusion among our teammates is critical to our success.

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