Supervisor of Billing Operations
1 week ago
The Supervisor of Billing is a key role within our organization, responsible for overseeing the entire billing process from start to finish. This includes understanding all aspects of self-funded billing and collections, cash application, and finance business and systems support.
Key Responsibilities:- Identify customer-focused process improvement opportunities and implement solutions to enhance efficiency and effectiveness.
- Train, mentor, and grow a team of self-funded analysts to ensure they have the necessary skills and knowledge to perform their duties.
- Work with technical staff to identify system functions that support work processes and implement solutions to improve workflow.
- Act as a business consultant and partner with internal and external customers to maintain workflow controls and consistency.
- Provide month-end reporting and variance analysis, self-funded settlements, and ad-hoc reporting to internal and external customers.
- Consult with management to develop business solutions that streamline processes and reduce adverse impact to customers.
- Oversee the design, development, and implementation of complex business needs and manage projects from start to finish.
- Bachelor's degree in a business-related field and audit, compliance, and training experience in a healthcare/insurance industry is strongly preferred.
- In lieu of a degree, a minimum of 6 years of experience working within a billing, finance, or operations department is required.
- Excellent communication skills, both written and verbal, are essential for this role.
- Strong problem-solving ability and skills to quickly and accurately investigate issues and take them to resolution with little to no supervision.
- Ability to define complex business issues and determine best-fit solutions, with effective project management skills.
- Proven knowledge of process flows, regulatory impacts, and timelines to ensure requirements, testing, and implementation are in compliance across operational disciplines.
- Ability to compile detailed reporting and data mining to support business needs.
- Proficient in trend analysis and communicating with business partners on findings and recommendations to minimize impacts to other areas and the customer.
- Demonstrated success working in a team environment with various levels of talent, experience, and motivation.
- Ability to focus on continuous process improvement and leverage efficiencies within the department.
- Strong time management skills and ability to meet deadlines.
- Strong technical ability to employ and manipulate systems to generate needed reporting and validate reports to ensure data used is accurate.
- Ability to understand and work with multiple systems applications, such as Health Rules, Tableau, PeopleSoft, and Microsoft Office, specifically Excel.
Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device compatible with the free Microsoft Authenticator app.
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