Patient Relations Representative IV
6 days ago
We are seeking a highly skilled and compassionate Patient Relations Representative IV to join our team at the Medical College of Wisconsin. As a key member of our clinical access team, you will play a critical role in ensuring a positive experience for our patients and their families.
Key Responsibilities- Schedule Management: Schedule, cancel, and reschedule appointments for multiple specialties and locations, providing clear instructions and directions to patients.
- Chart Review and Coordination: Review patient charts and medical records to determine the most suitable physician and requirements for their visit, and interact with clinical providers to coordinate visit needs.
- Customer Service and Support: Provide exceptional customer service, responding to patient inquiries, and routing calls, messages, and requests to the appropriate individuals or areas.
- Registration and Insurance Verification: Complete full registration, including setting up insurance coverage for new patients and verifying registration and coverage information for established patients.
- Referral Management: Work through referral queues, faxes, email, and other correspondence to schedule patient appointments, create referrals, track completion, and communicate with referring physicians.
- Web Appointment Requests: Manage web appointment requests for assigned teams.
- Communication and Collaboration: Develop a strong understanding of Froedtert & Medical College of Wisconsin clinic locations and affiliate facilities, and provide accurate directions to patients.
- Quality and Accuracy: Follow detailed protocols and enterprise scheduling tools to ensure accuracy of all appointment scheduling, registration, and information provided to patients.
- Problem-Solving and Customer Satisfaction: Anticipate customer needs, resolve problems, and ensure a positive customer experience, employing sound judgment to ensure the best possible public relations.
- High school diploma
- 3 years of experience in a related field
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of quality control, customer service standards, information management, and procedural processes
The Medical College of Wisconsin offers a comprehensive benefits package, including health, vision, and dental coverage, flexible spending options, 403B retirement package, competitive vacation and paid holidays, tuition reimbursement, paid parental leave, pet insurance, and on-campus fitness facilities.
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