Patient Service Representative

6 days ago


Milwaukee, Wisconsin, United States QuadGraphics Full time

Job Summary

Quad/Graphics is seeking a highly skilled Patient Service Representative to join our medical call center team. As a key member of our team, you will be responsible for answering inbound calls, scheduling appointments, and providing exceptional customer service to our patients.

Key Responsibilities

  • Answer incoming patient calls professionally and respond to inquiries and requests in a timely and accurate manner.
  • Develop and maintain positive relationships with patients and clinic staff, ensuring that patient needs are met and resolved efficiently.
  • Identify and escalate difficult or priority issues, ensuring that they are handled with care and immediacy.
  • Perform follow-up calls and complete call logs/documentation in a timely and accurate manner.
  • Respond to customer questions regarding clinic benefits, RX refills, eligibility, and other related inquiries.

Requirements

  • High School diploma or GED; associates degree preferred.
  • 1 year of experience in an automated call center environment required.
  • Medical background strongly preferred.

What We Offer

Quad/Graphics is committed to providing a comprehensive benefits package to our employees, including 401(k), holidays, vacations, and more. We strive to create a workplace culture that values diversity, inclusion, and employee well-being.



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