Retail Operations Director
4 weeks ago
At Hard Rock International, we are seeking a highly skilled and experienced Retail Operations Manager to join our team. As a key member of our retail operations team, you will be responsible for directing retail operations and ensuring that our business is maximizing its potential.
Key Responsibilities:- People: Provide a positive employee life cycle for all staff members during their tenure with Hard Rock.
- Guest Experience: Provide an authentic experience that "rocks" for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides amplified service.
- Profit: Operate a financially profitable retail business operation.
- Sales: Grow the business by using innovative sales and marketing concepts.
- Coordinate operations between departments within the hotel.
- Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.
- Present a professional image to employees, guests, clients, owners, and investors.
- Attend client functions and designated parties to provide support, ensure guest satisfaction, and promote future business.
- Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.
- Develop and maintain positive relationships within the business and social community.
- Spearhead philanthropic initiatives.
- Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
- Maintain low staff turnover rate and high morale.
- Operate ethically to protect the image of Hard Rock.
- Utilize programs designed to help Save the Planet.
- Proven track record of managerial success in a fast-paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.
- Proven track record of making high-quality decisions and the ability to make complex decisions.
- Applicable standard of education is required.
- Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
- Adherence to health/safety and food safety regulations.
- Must possess strong communication and listening skills, excellent speaking, reading, and writing.
- Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Multiple language abilities a plus, fluency in English required.
- Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
- Ability to sit for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
- Ability to turn or twist body parts in a circular motion.
Competitive Compensation, Quarterly Bonus Plan, Generous PTO, and Health Benefits
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