Retail Operations Director

4 weeks ago


San Diego, California, United States Hard Rock International Full time
Job Title: Retail Operations Manager

At Hard Rock International, we are seeking a highly skilled and experienced Retail Operations Manager to join our team. As a key member of our retail operations team, you will be responsible for directing retail operations and ensuring that our business is maximizing its potential.

Key Responsibilities:
  • People: Provide a positive employee life cycle for all staff members during their tenure with Hard Rock.
  • Guest Experience: Provide an authentic experience that "rocks" for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides amplified service.
  • Profit: Operate a financially profitable retail business operation.
  • Sales: Grow the business by using innovative sales and marketing concepts.
  • Coordinate operations between departments within the hotel.
  • Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.
  • Present a professional image to employees, guests, clients, owners, and investors.
  • Attend client functions and designated parties to provide support, ensure guest satisfaction, and promote future business.
  • Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.
  • Develop and maintain positive relationships within the business and social community.
  • Spearhead philanthropic initiatives.
  • Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
  • Maintain low staff turnover rate and high morale.
  • Operate ethically to protect the image of Hard Rock.
  • Utilize programs designed to help Save the Planet.
Requirements:
  • Proven track record of managerial success in a fast-paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.
  • Proven track record of making high-quality decisions and the ability to make complex decisions.
  • Applicable standard of education is required.
Skills:
  • Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
  • Adherence to health/safety and food safety regulations.
  • Must possess strong communication and listening skills, excellent speaking, reading, and writing.
  • Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Multiple language abilities a plus, fluency in English required.
Physical Demands:
  • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
  • Ability to sit for extended periods of time.
  • Ability to make repeating movements of the arms, hands, and wrists.
  • Ability to express or exchange ideas verbally and perceive sound by ear.
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
  • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
  • Ability to turn or twist body parts in a circular motion.

Competitive Compensation, Quarterly Bonus Plan, Generous PTO, and Health Benefits



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