Front Desk Representative
2 days ago
At Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.
Our Benefits- Comprehensive health insurance to fit your needs
- Benchmark University: grow personally and professionally through online webinars and self-study courses
- 401K match to help you build your financial future
- Companywide hotel room discounts
- Paid Time Off
- Employee Assistance Program
- Employee family events
- Partnerships and discounts with major retailers
Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought-after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new.
Job SummaryThe Front Desk Agent will strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting La Cantera Resort and Spa as both the Destination and Employer of Choice.
Essential Job Functions:- Ensures that all room discrepancies are cleared
- Maintains a neat and orderly control desk and area
- Consistently presents a polished and professional role model image to guests, coworkers, and other departments
- Complete job duties as listed on their shift checklist in a timely manner and alerts manager or supervisor if assistance is needed
- Coordinates out of order rooms with housekeeping
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Resolve guest complaints, ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- High school graduate or equivalent vocational training certificate
- Compute basic arithmetic
- Fluency in English both verbally and non-verbally
- Maintain confidentiality of guest information and pertinent hotel data
- Ability to input and access information in the property management system/computers/point of sales system
- Excellent phone & verbal communication skills
- Flexible schedule
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