Reception Operations Specialist

2 weeks ago

Syracuse, New York, United States Impel Full time
Job Overview

Position Title: Front Desk Coordinator

Reports To: Chief Human Resources Officer

Collaborative Relationships: Human Resources, Executive Team, External Clients/Vendors

Company Mission:

Impel is at the forefront of delivering cutting-edge AI-driven customer lifecycle management solutions tailored for automotive dealers, OEMs, and third-party marketplaces. Our comprehensive omnichannel platform harnesses proprietary shopper behavioral insights and advanced conversational AI technology to create uniquely personalized experiences across all interactions. With a proven track record of facilitating 19 billion shopper engagements and generating over $5 billion in Sales and Service revenue globally, Impel continues to redefine customer engagement in 51 countries.

Position Summary:

As a Front Desk Coordinator, you will serve as the initial point of contact for guests and clients, embodying the professional image of Impel. Your key role involves ensuring smooth and courteous communication between individuals both internally and externally. Responsibilities include managing the front desk operations, handling incoming calls, overseeing mail and package deliveries, welcoming guests, and providing administrative assistance across various departments.

Core Values:

Relationships: We prioritize transparency, open dialogue, and trust that extends beyond mere transactions.

Grit: We tackle every task and opportunity with unwavering determination and commitment.

Results: We strive for success on behalf of our partners and take ownership of our actions.

Energy: We are driven by ambition and enthusiasm, constantly seeking innovative ideas.

Inventiveness: Our curiosity fuels continuous learning and innovation.

Passion: We embody an entrepreneurial spirit that motivates us to exceed expectations.

Key Responsibilities:

  • Warmly greet and welcome visitors with professionalism.
  • Manage incoming calls, directing them to the appropriate personnel or departments.
  • Ensure the reception area is organized and presentable.
  • Assist guests with inquiries, providing necessary information and guidance.
  • Offer general administrative support, including scheduling appointments and managing calendars.
  • Perform clerical tasks such as photocopying, faxing, and filing.
  • Coordinate mail distribution and courier services, ensuring timely delivery to the correct personnel.
  • Act as a communication hub, relaying messages and inquiries as needed.
  • Foster effective communication with colleagues to ensure seamless operations.
  • Address and resolve visitor and caller concerns promptly.
  • Proactively identify and resolve potential issues to maintain a welcoming environment.

Additional Responsibilities:

  • Maintain confidentiality regarding work-related matters and company information.
  • Commit to Diversity, Equity, and Inclusion by treating all individuals with respect and dignity, ensuring every voice is acknowledged.

Qualifications:

  • High school diploma or equivalent; additional certification in office management is advantageous.
  • Demonstrated experience in a receptionist or customer service role.
  • Exceptional communication and interpersonal skills.
  • Strong organizational and multitasking capabilities.
  • Able to thrive in fast-paced environments.

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