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Reception Operations Specialist

2 months ago

Syracuse, New York, United States Impel Full time
Job Overview

Position Title: Front Desk Coordinator

Reports To: Chief Human Resources Officer

Collaborative Partnerships:

Human Resources, Executive Team, External Clients/Vendors

Company Mission:

Impel is dedicated to providing automotive dealers, OEMs, and third-party marketplaces with the most sophisticated AI-driven customer lifecycle management platform in the industry. Our comprehensive omnichannel solution utilizes proprietary shopper behavioral insights and generative conversational AI technology to create hyper-personalized experiences at every interaction. Impel's fully integrated platform seamlessly connects with all major website, CRM, and DMS systems, having facilitated 19 billion shopper interactions and influencing over $5 billion in Sales and Service revenue across 51 countries.

Position Summary:

As a Front Desk Coordinator, you will serve as the initial point of contact for visitors and clients, embodying the welcoming presence of Impel. Your primary duty is to ensure smooth and friendly communication between individuals both within and outside the organization. Responsibilities include managing the front desk, handling incoming calls, overseeing mail and package deliveries, greeting guests, and providing administrative assistance to various departments.

Core Values:

Relationships: We prioritize transparency, open communication, and the establishment of lasting trust.

Grit: We tackle every task and opportunity with determination and relentless execution.

Results: We are committed to achieving success for our partners and take personal responsibility for our actions.

Energy: We continuously seek new ideas with ambition and enthusiasm.

Inventiveness: Our curiosity drives us towards ongoing learning and innovation.

Passion: We foster an entrepreneurial spirit that motivates us to exceed expectations in all our endeavors.

Key Responsibilities:

  • Warmly greet and welcome visitors with professionalism.
  • Manage incoming calls, directing them to the appropriate personnel or departments.
  • Maintain an organized and tidy reception area.
  • Assist guests with inquiries, providing necessary information and guidance.
  • Offer general administrative support, including scheduling appointments and managing calendars.
  • Perform clerical tasks such as photocopying, faxing, and filing.
  • Coordinate mail distribution and courier services, ensuring timely delivery of incoming mail and packages.
  • Act as a communication hub, relaying messages and inquiries to relevant staff as needed.
  • Foster effective communication with colleagues to ensure seamless operations.
  • Promptly address and resolve visitor and caller concerns.
  • Proactively identify and resolve potential issues to maintain a positive environment.

Additional Information:

  • Maintain confidentiality regarding work-related matters, records, and company information.
  • Demonstrate a commitment to Diversity, Equity, and Inclusion by treating everyone with respect and dignity, ensuring all voices are acknowledged and advocating for change.

Qualifications:

  • High school diploma or equivalent; additional certification in office management is advantageous.
  • Proven experience in a receptionist or customer service role.
  • Exceptional communication and interpersonal skills.
  • Strong organizational and multitasking capabilities.
  • Able to thrive in fast-paced environments.