Company Overview: Margaritaville Restaurants is a vibrant and welcoming environment where individuals from diverse backgrounds unite to experience a slice of paradise. We pride ourselves on providing an engaging work atmosphere focused on delivering joy and escapism to our guests. Our commitment to being a top employer is reflected in our competitive compensation, comprehensive benefits, and opportunities for career advancement. A significant majority of our team members express their satisfaction with their roles and take pride in being part of our organization.

Benefits: Weekly compensation, employee discounts, educational assistance, a lively work environment, career development opportunities, 401K matching, paid time off, and additional perks.

Job Overview: The role involves welcoming guests, verifying identification when necessary, managing guest flow, and ensuring guest areas are well-maintained through the following responsibilities:

• Acts as the first and last point of contact for all guests; greets them warmly and expresses gratitude upon their departure.
• Engages with guests while they wait and are seated, providing information and conversation.
• Introduces guests to their assigned server.
• Accommodates special requests from guests.
• Ensures guest satisfaction by thoroughly answering inquiries, addressing complaints or directing them to management, and offering specific recommendations.
• Quotes accurate wait times, distributes paging devices as needed, and maintains an efficient waiting list.
• Guides guests to the appropriate waiting area.
• Coordinates the orderly movement of guests within the dining area using a table management system.
• Maintains knowledge of table numbers, seating arrangements, and staff assignments.
• Communicates effectively with guests, colleagues, and management.
• Keeps the host stand organized and well-stocked.
• Handles incoming phone calls and related inquiries.
• Ensures cleanliness around the entrance and guest restrooms, maintaining a litter-free environment.
• Monitors and replenishes restroom supplies.
• Assists management in training new staff members as needed.
• Completes all assigned opening, ongoing, and closing tasks.
• Maintains a comprehensive understanding of the company's offerings and events, fostering rapport with guests through name recognition.
• Informs management of low inventory levels and suggests new items; communicates concerns and opportunities.
• Performs additional duties as assigned by management, demonstrating a sense of urgency.
• Adheres to responsible alcohol service policies.
• Understands and follows all safety and sanitation protocols, reporting any incidents to management.
• Complies with all company policies and procedures as outlined in the employee handbook.

Requirements:

• Skills/Experience:
• Preferred one year of experience in a guest service role; experience in a food and beverage setting is advantageous; or an equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Ability to interact professionally with various departments and external contacts.
• Capability to manage a heavy workload and multitask in a fast-paced environment with minimal supervision.
• Sound judgment and decision-making skills.

Educational Requirements:

• High school diploma or GED preferred.

The characteristics described below are representative of those that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Ability to thrive in a fast-paced, high-energy, and physically demanding environment.
• Must be able to spend 100% of working time standing, walking, and reaching.
• Ability to push, pull, and lift objects from lower to higher positions or move objects horizontally.
• Capability to feel or grasp objects of various sizes and shapes.
• Maintaining balance to prevent falls while walking, standing, or crouching in narrow or slippery areas.
• May be required to climb and descend ladders, stairs, and ramps.
• Must be able to carry loads exceeding 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently.
• Must be able to communicate clearly with guests in the primary language of the restaurant.
• Ability to hear sounds at normal speaking levels with or without correction.
• Specific vision abilities include close, distance, color, peripheral, depth perception, and the ability to adjust focus.

Work Environment:

• Exposed to varying weather conditions and temperature fluctuations.
• Subject to moderate to high ambient noise levels.
• Frequently required to navigate narrow aisles or passageways.
• Potential hazards include cuts from broken glass, burns, slipping, and tripping.
• Regular handwashing and/or glove use required.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to effectively present information and respond to inquiries from groups of managers, clients, and guests.
• Ability to express or exchange ideas or instructions verbally.

Mathematical Skills:

• Ability to perform basic arithmetic operations using whole numbers, fractions, and decimals.