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Logistics Operations Specialist

2 months ago

Syracuse, New York, United States RXO, Inc. Full time

Job Summary:

The Logistics Operations Specialist will be responsible for monitoring drivers' delivery activity, scheduling, delivery and routing issues with external customers and contracted drivers. This role involves heavy phone contact between external customers and contracted drivers. Additionally, the position is responsible for billing and data entry tasks.

Key Responsibilities:

  • Maintain phone communication between external customers and contracted drivers/couriers
  • Assist contracted drivers with delivery issues
  • Resolve any customer issues, complaints and answer questions
  • Monitor progress of delivery routes
  • Customer billing and data entry tasks
  • Assign drivers/couriers delivery routes
  • Oversee all unloading processes of returning routes at days end
  • Additional duties as requested

Requirements:

  • 1 year of experience in a customer service role resolving issues and responding to customer requests
  • High school diploma or equivalent
  • Experience in a call center environment
  • Strong customer service skills and the ability to satisfactorily resolve issues
  • Solid ability to multitask with exceptional organizational skills
  • Ability to thrive under pressure while delivering solutions that exceed customer expectations
  • Able to lift up to 25 pounds

About RXO, Inc.

RXO, Inc. is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Benefits:

  • Competitive pay
  • Health, dental and vision insurance
  • 401(k) with company match
  • Life insurance, disability
  • Employee Assistance Program (EAP)
  • Paid time off
  • Tuition reimbursement program

Our Culture:

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.