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Reception Operations Specialist

2 months ago

Syracuse, New York, United States IMPEL Full time
Position Title: Reception Operations Specialist

Reports To:

Chief Human Resources Officer

Collaborative Relationships:

Human Resources, Executive Team, External Clients/Vendors

Company Overview:

Impel is at the forefront of providing automotive dealers, OEMs, and third-party marketplaces with a cutting-edge AI-driven customer lifecycle management platform. Our comprehensive omnichannel solution utilizes proprietary shopper behavioral insights and generative conversational AI technology to create highly personalized experiences at every interaction. With a fully integrated platform that seamlessly connects with all major website, CRM, and DMS systems, Impel has successfully facilitated 19 billion shopper interactions, significantly impacting over $5 billion in Sales and Service revenue across 51 countries. To discover more about Impel, please visit our website.

Position Summary:

As a Reception Operations Specialist, you will serve as the initial point of contact for visitors and clients, embodying the welcoming presence of Impel. Your primary role will be to facilitate effective and courteous communication between individuals both within and outside the organization. Responsibilities include managing the reception area, handling incoming calls, overseeing mail and package deliveries, greeting guests, and providing administrative assistance to various departments.

Core Values:

Relationships: We prioritize transparency, open dialogue, and the establishment of enduring trust beyond mere transactions.

Grit: We tackle every task and opportunity with determination and relentless execution.

Results: We strive for success for our partners and take personal responsibility for our actions.

Energy: We are driven by ambition and enthusiasm, constantly seeking innovative ideas.

Inventiveness: Our curiosity propels us towards continuous learning and innovation.

Passion: We embody an entrepreneurial spirit that motivates us to exceed expectations in all endeavors.

Key Responsibilities:
  • Welcome and greet visitors with professionalism and warmth.
  • Manage incoming calls, directing them to the appropriate personnel or departments.
  • Ensure the reception area is organized and presentable.
  • Assist guests with inquiries, providing necessary information and guidance.
  • Offer general administrative support, including scheduling appointments and managing calendars.
  • Perform clerical tasks such as photocopying, faxing, and filing.
  • Coordinate mail distribution and courier services, ensuring timely delivery of incoming mail and packages.
  • Act as a communication hub, relaying messages and inquiries to relevant staff.
  • Maintain effective communication with colleagues to ensure seamless operations.
  • Address and resolve visitor and caller concerns promptly and effectively.
  • Proactively identify and resolve potential issues to foster a positive environment.
Additional Responsibilities:
  • Maintain confidentiality regarding work-related matters, records, and company information.
  • Demonstrate a commitment to Diversity, Equity, and Inclusion by treating all individuals with respect and dignity, ensuring all voices are acknowledged and advocating for change.
Qualifications:
  • High school diploma or equivalent; additional certification in office management is advantageous.
  • Demonstrated experience as a receptionist or in a customer service capacity.
  • Exceptional communication and interpersonal skills.
  • Strong organizational and multitasking capabilities.
  • Able to thrive in fast-paced environments.
Compensation:

Competitive salary based on geographical markets globally.