Clinical Support Specialist

1 week ago

Baton Rouge, Louisiana, United States Open Health Care Clinic Full time
Job Overview

Position Objective:

The Medical Assistant I operates under the oversight of the Clinic Manager, RN Case Manager, RN Team Lead, and/or Provider(s). This role is integral to the multi-disciplinary approach in delivering care and treatment to patients. The MA provides essential clinical support and technical assistance to the healthcare team. It is crucial for the individual to manage a demanding workload with precision. Exceptional customer service skills are required to effectively engage with patients and their families.

Key Responsibilities:

  1. Patient Interaction:
  • Ensures patient satisfaction by warmly greeting and proactively addressing patient needs.
  • Responds promptly to patient inquiries and requests.
  • Facilitates patient appointments and gathers all necessary information.
  • Maintains confidentiality of patient information at all times.
  • Communicates messages efficiently to the relevant healthcare providers.
  • Engages in ongoing performance improvement initiatives.
  1. Clinical Duties:
  • Assists Providers during patient visits, which includes preparing patients, taking medical histories, recording vital signs, and documenting information in the electronic health record (EHR).
  • Conducts point-of-care laboratory tests and processes specimens for external laboratories.
  • Plans nursing care in accordance with agency policies and procedures.
  • Performs tasks assigned by the Provider in compliance with relevant medical regulations.
  1. Administrative Tasks:
  • Maintains patient records as per each practitioner’s guidelines and health center policies.
  • Ensures effective communication and processing of medical calls.
  • Confirms patient appointments daily.
  • Participates in morning meetings as assigned.
  • Orders and retrieves patient medical records, imaging, and laboratory results in preparation for visits.
  • Assists in scheduling patient appointments and managing referrals.
  • Handles administrative responsibilities, including completing forms, prior authorizations, prescription refills, and referrals.
  1. Safety and Infection Control:
  • Adheres strictly to Universal Precautions.
  • Conducts patient care in a manner that prioritizes safety and minimizes healthcare errors.
  • Follows safety protocols and reports incidents to the supervisor within the required timeframe.
  • Maintains cleanliness and organization of examination rooms, including restocking supplies.
  1. Professional Development:
  • Responsible for keeping knowledge and skills current.
  • Participates in training sessions, staff meetings, continuing education, and relevant community events.

Educational Requirements:

High school diploma or equivalent.

Qualifications:

Prior experience as a Medical Assistant, preferably in a primary care environment.

Certification as a Medical Assistant is preferred.

Current Basic Life Support (BLS) Certification is required.

Physical Requirements:

The physical demands described are representative of those required to perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

  • Regularly required to stand, sit, talk, hear, and use hands for computer and telephone tasks.
  • Specific vision abilities required include close vision for computer work.
  • Light to moderate lifting may be necessary.

Work Environment:

The work environment characteristics described are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.

  • Moderate noise levels typical of an office environment with computers, phones, and light traffic.
  • Ability to work in confined spaces.
  • Ability to sit at a computer for extended periods.

Travel Requirements:

Driving during work hours may be necessary to fulfill job responsibilities.

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