Customer Support Specialist

2 weeks ago


Houston, Texas, United States Consulting Advantage Ltd Full time
Job Overview

Consulting Advantage Ltd is in search of enthusiastic and dedicated individuals to fill the role of Inbound Customer Service Advisor.

As an Inbound Customer Service Advisor, you will serve as the initial point of contact for our clientele. Your main duty will be to manage incoming inquiries and offer assistance to our customers regarding their questions, concerns, and feedback. You will be instrumental in upholding our dedication to customer satisfaction and fostering enduring relationships with our clients.

Core Responsibilities:

  • Respond to incoming calls in a timely and professional manner
  • Deliver precise information and support to customers concerning our products and services
  • Effectively address and resolve customer issues and complaints
  • Record customer interactions and feedback within our database
  • Work collaboratively with colleagues and other departments to improve service quality
  • Remain informed about product knowledge, promotions, and company guidelines
  • Aim to achieve performance objectives and contribute to team success

Required Qualifications:

  • Prior experience in customer service or a similar role is advantageous
  • Exceptional verbal and written communication skills
  • Strong analytical and problem-solving skills with attention to detail
  • Competent in utilizing computer systems and customer management software
  • Ability to thrive in a dynamic environment and manage high call volumes
  • A positive demeanor and a genuine desire to assist others


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