Relationship Manager

2 months ago


Florham Park, New Jersey, United States ADP Full time

Unlock Your Career Potential: Client Relationship Management at ADP.

At ADP, one of the world's largest providers of workforce solutions, we have an entire team dedicated to developing and enhancing our client relationships. From day one, we start by taking the time to understand our clients' business and their unique needs. From there we work to build and maintain a high level of trust that drives satisfaction levels unheard of in our industry.

Our Team is Driven by Your Success.

We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Our CORE Values:

We strive for every interaction to be driven by our CORE values:

  • Insightful Expertise
  • Integrity is Everything
  • Service Excellence
  • Inspiring Innovation
  • Each Person Counts
  • Results-Driven
  • Social Responsibility

Responsibilities:

  • Develop strong, positive relationships with clients by providing strategic support of their initiatives
  • Build and enhance business partnerships by building trust with key client decision makers
  • Maintain effective client relationships by ensuring product and service offerings are in line with client expectations
  • Apply industry and practitioner knowledge to understand and support client business objectives
  • Maximize client retention by working with clients and ADP management to resolve any issues that arise and are in our control
  • Act as a liaison between client and ADP, collaborating with other ADP teams including Product Management, Implementation, Sales and more
  • Conduct frequent proactive calls to ensure optimal performance is met along with periodic field reviews
  • Mentor less experienced Relationship Managers
  • Provide assistance related to reporting, evaluations, trend analysis, education and more
  • Identify new service and product opportunities and coordinate with Sales
  • Perform other related duties as assigned

Qualifications:

  • At least 5 years of experience in a professional services, implementation, client services, sales, human resources or payroll/finance environment

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