Senior Client Relationship Manager

21 hours ago

Bakersfield, California, United States PBK Architects Full time

About the Role:

The Senior Client Relationship Manager will be responsible for overseeing all client relations, including project team performance and overall client satisfaction. This individual will interact regularly with senior representatives of current and prospective clients, ensuring strong interpersonal skills and an aggressive yet personable demeanor. The ideal candidate will be very articulate with exceptional presentation skills, able to report to the Managing Principal on tasks and deliverables, and work directly with them to ensure the facilitation of a project's completion on-time, on/under budget, and meeting PBK's quality and client service standards.

Your Impact:

The Senior Client Relationship Manager will be a key contributor to further defining and implementing the strategic plan and initiatives throughout the region, including the growth of the Firm's consulting groups. PBK's corporate resources and management team will be made available to assist the Senior Client Relationship Manager in meeting these goals. This individual will ultimately be responsible for the delivery of services, maintaining/supporting the culture, and working as part of the management team to follow established policies and procedures within the office.

Key Responsibilities:

  • Oversee client relations, including project team performance and overall client satisfaction.
  • Ensure that the project conforms to contractual agreement with the client, meeting the project program requirements, all set budgets, goals, and work assignments for their project team that clearly defines project expectations.
  • Supervise and manage the various staff assigned to their teams to produce quality sets of documents that comply with the deliverable requirements for all phases of the project.
  • Organize and direct the building envelope consulting and/or sub-consulting teams to execute the work in an orderly, timely, and coordinated manner.
  • Establish and develop relationships with potential clients.
  • Work closely with the firm's Marketing & BD departments to develop new opportunities and build relationships.
  • Maintain positive client relationships throughout project, keeping clients apprised of project progress on a regular basis.
  • Initiate and maintain contact with other key project individuals for clarification, coordination, and negotiation of critical issues.
  • Promote a support structure to further develop the abilities of the staff.
  • Oversee the recruitment of new staff to supplement an already very talented team.
  • Ability to professionally communicate both verbally and in writing to give assignments to office support staff, consultants, and vendors.
  • Lead and facilitate meetings and presentations for clients.
  • Make decisions, exhibit sound and accurate judgment, support and explain reasoning for decisions, include appropriate people in decision-making process, and make timely decisions.
  • Direct, organize, and mentor junior staff with responsibility oversight of their assignments.
  • Familiarity with construction administration in the region and a firm understanding of project costs, procurement/project delivery, and project phasing.
  • Provide leadership, resources, and technical advice for the generation of construction documents, ensuring adherence to design intent, client standards, and follow-through.

Requirements:

  • Bachelor's Degree in Architecture required, Master's degree preferred.
  • Minimum of 15 years of experience in the architectural profession with no less than 5 years of experience DSA.
  • LEED familiarity strongly preferred.
  • Prior K-12 and/or Higher Education experience and/or Civic experience required.
  • Must be a Registered Architect.

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