Windows Server Support Specialist

1 week ago


Hartford, Connecticut, United States TEKsystems Full time
Job Overview

TEKsystems is seeking experienced Windows Server Support Specialists to assist our client in managing their IT operations.

The selected candidates will focus on addressing critical support tickets related to the implementation of Service Now (SNOW) within the organization. Responsibilities will include overseeing ticket queues and serving as the third-level escalation point for complex issues.

Approximately 50% of the support tickets will pertain to general server management, while the remaining 50% will involve access requests and related assistance.

Responsibilities include:

  • Troubleshooting server and connectivity challenges
  • Managing permissions requests and access issues
  • Handling folder access requests
  • Resolving print queue complications

These professionals will operate in a Level 3 capacity, contributing to the reduction of the existing ticket backlog.



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