Technical Solutions Professional

7 days ago

Hartford, Connecticut, United States US012 Marsh & McLennan Agency LLC Full time
About the Role

We are seeking a highly skilled and experienced Application Specialist to join our team at US012 Marsh & McLennan Agency LLC. As a key member of our National Platform Services team, you will play a critical role in supporting the Vertafore Agency Management System components.

Key Responsibilities
  • Oversee and provide hands-on support for the current Sagitta environments, ensuring seamless system operation and optimal performance.
  • Collaborate with internal teams, including User Support and operational leads, to resolve technical issues and provide expert guidance on system usage.
  • Develop and maintain in-depth technical knowledge of the Vertafore Sagitta Agency Management solution, staying up-to-date with the latest advancements and updates.
  • Utilize technical skills to troubleshoot and resolve complex technical issues, ensuring minimal downtime and efficient problem resolution.
  • Provide technical support to users, troubleshoot issues, and provide guidance on system usage, ensuring a high level of customer satisfaction.
Requirements
  • 3+ years of in-depth technical knowledge of the Vertafore Sagitta Agency Management solution.
  • Technical Skills:
    • Extensive knowledge and expertise in working with the Vertafore Sagitta core application, including its various modules and functionalities.
    • Proficiency in utilizing ancillary components such as eForms, AMS Word, ASD (Assemble Store Distribute), and download processing to enhance system capabilities.
    • Knowledge of system installation, upgrades, patch management, and performance optimization techniques to keep the system up-to-date and running at its best.
    • Understanding of system integrations with third-party applications like Benefit Point and ImageRight, enabling seamless data exchange and collaboration.
    • Familiarity with industry-standard system security best practices and compliance with data privacy regulations to safeguard sensitive information.
  • Server Level Skills:
    • IBM AIX - Basic navigation skills required to monitor, maintain, and support the Sagitta database environment.
    • Windows Server - Knowledge of Windows Server operating systems is crucial for managing and maintaining server infrastructure.
  • User Support and Training:
    • Ability to provide technical support to users, troubleshoot issues, and provide guidance on system usage.
    • Ability to monitor and react to system events. Escalation with internal and external resources as appropriate.
  • Communication Skills:
    • Strong verbal and written communication skills to effectively communicate with users, stakeholders, and technical teams.
    • Ability to explain complex technical concepts to non-technical users.
    • Active listening skills to understand user requirements and address their concerns.
    • Collaboration skills to work effectively with cross-functional teams and vendors.
  • Organizational Skills:
    • Strong problem-solving and analytical skills to identify and resolve system issues.
    • Attention to detail to ensure accuracy and data integrity within the Vertafore applications.
    • Ability to prioritize tasks and manage multiple projects simultaneously.
    • Time management skills to meet deadlines and handle system maintenance and upgrades.
    • Documentation skills to maintain system configurations, procedures, and user guides.
  • Continuous Learning:
    • Interest in staying updated with the latest advancements and updates in the Vertafore applications.
    • Proactive approach to learning new features and functionalities within the Sagitta environment.
    • Ability to adapt to changes and implement system enhancements as required.

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