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Customer Service Associate

2 months ago

Grand Rapids, Michigan, United States 99 Ranch Market Full time

About 99 Ranch Market

99 Ranch Market is a leading Asian supermarket chain across the United States, dedicated to providing exceptional products and services to our diverse communities. We strive to create a vibrant and welcoming shopping experience that celebrates Asian culture and culinary traditions.

Job Description: Customer Service Associate

As a Customer Service Associate, you will be the face of 99 Ranch Market, providing friendly and efficient service to our valued customers. You will play a vital role in ensuring a positive shopping experience for every individual who walks through our doors.

Responsibilities:
  • Warmly greet customers and assist them with their inquiries in a professional manner.
  • Accurately identify and locate products within the store.
  • Process customer transactions efficiently and securely using point-of-sale (POS) systems.
  • Bag groceries carefully and ensure proper handling of merchandise.
  • Respond to customer requests promptly and courteously, both in person and over the phone.
  • Handle customer returns and exchanges according to company policies.
  • Contribute to a clean and organized work environment by maintaining store standards.
Qualifications:
  • Previous experience in a customer-facing role is preferred.
  • Proficiency with POS systems and online order platforms.
  • Excellent communication skills and a commitment to providing exceptional customer service.
  • Ability to work flexible hours, including weekends and holidays.
Skills:
  • Strong interpersonal and communication skills.
  • Time management and organizational abilities.
  • Attention to detail and accuracy.