Customer Service Associate

2 weeks ago


Grand Rapids, Michigan, United States Ignite Credit Union Full time

Position Overview:
The Financial Services Representative plays a crucial role in assisting members with their financial transactions, which include processing cash and other negotiable instruments.

Key Responsibilities:
- Greet and acknowledge all members promptly upon their arrival at the branch.
- Maintain a balanced cash drawer and address any discrepancies as they occur.
- Recommend additional products and services to members, focusing on electronic services that promote self-service options.

- Conduct standard teller transactions efficiently at the teller line.
- Address inquiries regarding products and services, resolving issues within your capacity.

- Ensure an adequate cash drawer is maintained, including the buying and selling of currency from the vault as required.

- Identify opportunities for cross-selling credit union products, services, and promotions that contribute to the growth and sustainability of the credit union.

- Respond to member inquiries and direct them to the appropriate service area for issues that cannot be resolved at the teller line.

- Uphold the highest level of confidentiality regarding member information.

- Perform various tasks such as scanning, data entry, updating member records, processing mail payments, managing night deposits, and making outbound calls.

Why Ignite Credit Union?
At Ignite Credit Union, we prioritize our members and are dedicated to fostering a diverse and energetic workforce. We offer a range of benefits including:
- 401(k) match and Profit Sharing
- Education reimbursement
- Wellness reimbursement up to $600 annually
- Comprehensive Medical, Dental, Vision, and Prescription Insurance
- Health Savings Account with employer contributions
- Employer Paid Life Insurance and Disability coverage
- Generous Paid Time Off and 13 Paid Holidays
- Employee Assistance Programs
- Monthly commissions and incentives
- Community Volunteering Opportunities
- Performance and Discretionary Bonuses

If you possess a passion for customer service and are committed to enhancing the lives of our members, we encourage you to consider this opportunity with Ignite Credit Union.



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