Director of Customer Onboarding and Sales Operations

4 weeks ago


Atlanta, Georgia, United States Cargomatic Full time
Job Description

Cargomatic is a leading platform and digital marketplace for powering world-class, local trucking. As the Director of Customer Onboarding and Sales Operations, you will play a key role in driving a world-class onboarding experience for our customers.

This role will focus on implementing and optimizing onboarding processes, particularly for customers with high levels of EDI/API integration. You will work closely with sales, engineering, product, and customer support teams to ensure new clients have a seamless and successful integration, setting the stage for long-term success with Cargomatic's services.

Key Responsibilities
  • Customer Onboarding Strategy & Execution
    • Lead and manage the end-to-end onboarding process for new customers, emphasizing efficient and timely EDI/API integration
    • Develop and implement onboarding strategies that support Cargomatic's growth objectives while meeting customer expectations for quick, reliable setup
    • Collaborate with sales, product, engineering, and customer support teams to identify and remove obstacles in the onboarding process, ensuring a smooth transition from sales to operational use
  • Sales Operations Leadership
    • Utilize data and analytics to monitor the onboarding pipeline and track integration
    • Collaborate on the sales processes, account management, and customer lifecycle planning to drive revenue growth
    • Design and optimize sales operations processes, including CRM usage, pipeline management, and revenue tracking
    • Lead the development of integration documentation, best practices, and training materials to streamline the technical aspects of onboarding
    • Track and monitor integration performance, proactively addressing any issues that may impact customer satisfaction or operational efficiency
  • Customer Success & Relationship Building
    • Establish strong relationships with key stakeholders within customer organizations to ensure their needs are met and they are set up for long-term success
    • Act as a trusted advisor to clients, ensuring they understand how to maximize the value of Cargomatic's solutions
    • Collect and analyze customer feedback post-onboarding to inform continuous improvement efforts
  • Cross-Functional Collaboration & Process Improvement
    • Partner with commercial, product, and engineering teams to align on new integration capabilities and improvements that will enhance the customer experience
    • Continuously evaluate and improve onboarding processes, leveraging customer feedback and industry best practices
    • Lead initiatives to automate and streamline onboarding processes to increase scalability and reduce time to go-live

Cargomatic was named to the list of Built in Best Places to Work for 2023 and 2024, which recognizes the benefits we offer, our people-first culture, and our commitment to supporting our employees' success, growth, and well-being.

This role requires a proven understanding of EDI/API integrations, including the ability to communicate complex information to non-technical stakeholders. You will also need strong leadership and team management skills, with a track record of successfully leading cross-functional projects and teams.

The ideal candidate will have a Bachelor's degree in Business, Operations, Logistics, or a related field, and 7+ years of experience in customer onboarding, sales operations, or similar roles, with a focus on B2B technology, logistics, or SaaS environments.

The expected salary range for this role is $120,000 to $145,000. The actual base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and other factors permitted by law.



  • Atlanta, Georgia, United States Intuit Full time

    About the RoleWe are seeking a highly skilled Onboarding Specialist to join our team at Mailchimp. As an Onboarding Specialist, you will be responsible for ensuring a seamless onboarding experience for our customers, providing them with the necessary tools and support to get the most out of our platform.Key Responsibilities:Develop and implement onboarding...


  • Atlanta, Georgia, United States The DEN Sales Community Full time

    About the Role: The DEN Sales Community is seeking a skilled Community Operations Manager to oversee the daily operations and growth of our online virtual community for sales professionals and sales leaders. This role is key to ensuring that our community members have a world-class experience and derive maximum value from their participation in the community...


  • Atlanta, Georgia, United States Luxe Full time

    Virtual Onboarding ManagerWe are seeking a dedicated and experienced Virtual Onboarding Manager to join our team who love to travel.As a Virtual Onboarding Manager, you will play a pivotal role in ensuring a smooth transition for new team members into our organization, regardless of their geographic location.You will be responsible for delivering engaging...

  • Sales Director

    2 weeks ago


    Atlanta, Georgia, United States OnPay Full time

    Job DescriptionOnPay is seeking a skilled Sales Director to drive growth within our Partner Channel. This role is responsible for identifying and developing a sales strategy to onboard new Partner firms and increase brand awareness within the community.Key Responsibilities:Grow and manage a team of Partner Sales RepresentativesMaintain an individual sales...


  • Atlanta, Georgia, United States Marvin Love and Associates Full time

    Job Title: Director of Sales and MarketingMarvin Love and Associates is seeking a seasoned Director of Sales and Marketing to lead our sales efforts and drive business growth.Key Responsibilities:Lead and manage the sales team to achieve revenue goals.Develop and execute comprehensive marketing strategies to maximize exposure and drive demand.Cultivate...


  • Atlanta, Georgia, United States Marriott Full time

    Hotel Operations DirectorAs a Hotel Operations Director at Marriott, you will be responsible for leading the strategic direction of property operations and acting as General Manager in their absence. Your areas of responsibility will include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention,...

  • Operations Director

    4 weeks ago


    Atlanta, Georgia, United States PoolCorp Full time

    Operations Manager Job DescriptionThe Operations Manager plays a critical role in ensuring the smooth operation of our warehouse and distribution facilities. This position is responsible for directing and coordinating activities involved with procuring products for sales and distribution.Key Responsibilities:Review and manage open sales orders, purchase...


  • Atlanta, Georgia, United States Aimbridge Hospitality Full time

    Job OverviewAs the Executive Director of Operations at Aimbridge Hospitality, you will play a pivotal role in driving exceptional results and delivering outstanding guest experiences. We are seeking an experienced leader to oversee all aspects of hotel operations, including sales, marketing, revenue management, and customer service.

  • Sales Director

    4 weeks ago


    Atlanta, Georgia, United States Jobot Full time

    Job Title: Director of SalesAbout the Role:We are seeking a highly experienced and results-driven Director of Sales to lead our sales team and drive revenue growth. As a key member of our leadership team, you will be responsible for developing and executing a comprehensive sales strategy that aligns with our business objectives.Responsibilities:* Manage and...

  • Sales Director

    3 weeks ago


    Atlanta, Georgia, United States Nomad Mobile Technologies LLC Full time

    Job Title: Sales DirectorCompany: Nomad Mobile Technologies LLCLocation: Remote with some travel requiredEmployment Type: Full-TimeAbout Us:Nomad Mobile Technologies LLC is a leading telematics installation company that travels across the U.S., providing top-notch installation services for dashcams, DVR camera systems, GPS, electronic logbooks, and other...

  • Sales Director

    3 weeks ago


    Atlanta, Georgia, United States Michael Page Full time

    Our client, a leading innovator in the spirits industry, is seeking a dynamic Sales Manager to drive revenue growth and manage key accounts across the West Coast region.This role offers an exciting opportunity to execute sales strategies, build strong relationships with distributors and retailers, and contribute to the brand's expansion in a high-growth...


  • Atlanta, Georgia, United States OnPay Full time

    About the RoleWe are seeking a highly skilled Sales Director to lead our Partner Sales team at OnPay. As a key member of our team, you will be responsible for driving growth within our Partner Channel, which focuses on supporting accounting and bookkeeping firms that utilize OnPay to provide a full-service payroll & HR solution to their clients.Key...

  • Sales Director

    4 weeks ago


    Atlanta, Georgia, United States Altius Talent | Freight Forwarding Recruitment Full time

    Job Title: Sales Director - Global LogisticsWe are seeking a highly motivated Sales Director to join our dynamic and fast-growing global logistics company. This role is focused on driving revenue and growth by contributing directly to sales efforts. No management responsibilities are required—this is a hands-on sales position.Key Responsibilities:Develop...


  • Atlanta, Georgia, United States Industrious Full time

    Executive Director of OperationsAt Industrious, we're on a mission to create great days for teams of all sizes and stages. As our Executive Director of Operations, you'll play a critical role in driving customer experience, sales, and operational excellence across our Atlanta market. About the RoleAs a seasoned leader, you'll oversee the daily operations of...


  • Atlanta, Georgia, United States Barcel USA Full time

    Job SummaryThe Regional Sales Leader will oversee the development of specific plans and projects to ensure short- and long-term growth in the assigned geography. This role is responsible for auditing commercial activities, such as execution, market saturation, product strategic plans, and category penetration to ensure expected growth. The Regional Sales...

  • Sales Director

    3 weeks ago


    Atlanta, Georgia, United States Michael Page Full time

    Job Title: Sales Manager - CPG BeverageMichael Page is seeking a dynamic Sales Manager to drive revenue growth and manage key accounts across the West Coast region. This role offers an exciting opportunity to execute sales strategies, build strong relationships with distributors and retailers, and contribute to the brand's expansion in a high-growth...


  • Atlanta, Georgia, United States Just Associates Full time

    Job Title: Sales and Marketing DirectorThe Sales and Marketing Director will be responsible for leading the sales and marketing efforts of Harris Data Integrity Solutions. This role will oversee all facets of sales activities, ensuring a well-balanced sales process that achieves the strategic and sales plan.The ideal candidate will have a strong blend of...


  • Atlanta, Georgia, United States Altium Packaging Full time

    Job SummaryWe are seeking a highly skilled and experienced Plant Operations Director to lead our manufacturing facility. The successful candidate will be responsible for developing and implementing effective plant manufacturing strategies and processes that enable achievement of safety, financial, production, and employment goals.Key ResponsibilitiesChampion...


  • Atlanta, Georgia, United States Advantage Sales and Marketing, LLC Full time

    Key Responsibilities:As a Sales and Marketing Representative with Advantage Sales and Marketing, LLC, you will be responsible for building strong relationships with customers, promoting products, and driving sales growth. Your key responsibilities will include: Developing and executing sales strategies to meet or exceed sales targets Building and maintaining...


  • Atlanta, Georgia, United States Human Resource Dimensions Full time

    Job Title: Sales Director for Flexible PackagingJob Summary: Human Resource Dimensions is seeking a Sales Director for Flexible Packaging to drive sales and growth across the business. This key role will report directly to the Sales Director of North America and be responsible for business development, growing customer accounts, and ensuring top line...