Community Operations Manager

3 weeks ago

Atlanta, Georgia, United States The DEN Sales Community Full time

About the Role:

The DEN Sales Community is seeking a skilled Community Operations Manager to oversee the daily operations and growth of our online virtual community for sales professionals and sales leaders. This role is key to ensuring that our community members have a world-class experience and derive maximum value from their participation in the community through mentorship, collaboration, and resources.

Key Responsibilities:

  • Community Engagement: Drive engagement with members by understanding their needs to further develop the community's offering, events, and value-added content.
  • Content and Event Management: Plan, organize, and execute online events, valuable content, and training sessions that provide value to the community members.
  • Member Support: Provide support to members, addressing their questions, facilitating connections, and helping them navigate the platform.
  • Onboarding: Develop and manage the onboarding process for new members, ensuring they receive a world-class experience and become active participants in the community.
  • Operations Management: Oversee the daily operations of the community, including moderation, content updates, system improvements, and membership billing.
  • Feedback and Improvement: Gather feedback from members to identify areas for improvement and work on implementing changes to maximize the value we provide.
  • Collaboration: Work with the sales and marketing teams to align community initiatives with broader business goals and drive member growth.
  • Reporting: Track and report on community engagement metrics, membership growth, churn, and event participation.

Requirements:

  • 4+ years of experience in community management, customer success, or operations for a virtual community or platform with paying members.
  • High-level knowledge and understanding of marketing & communication best practices.
  • Experience coordinating event schedules and managing the creation and deployment of value-added resources.
  • Proven experience driving engagement within a virtual community of paying members.
  • Deep understanding of strategies for creating a world-class experience and customer satisfaction.
  • Strong organizational and process-building skills with the ability to manage multiple projects simultaneously.
  • Passion for sales and an understanding of the challenges and needs of both sales professionals and sales leaders.

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