Automotive Service Consultant

1 week ago


Tinley Park, Illinois, United States Orland Toyota Full time
Job Overview

The Automotive Service Consultant plays a crucial role in delivering outstanding customer service. This position involves welcoming customers with a warm and professional demeanor, assisting in identifying and addressing their automotive needs, and ensuring effective communication between the customer and the service technician.

Key Responsibilities

  • Promptly greeting customers in a friendly manner.
  • Assessing vehicle requirements based on customer input, vehicle inspections, and multi-point evaluations.
  • Utilizing a consultative approach to guide customers in planning necessary vehicle maintenance.
  • Coordinating with Technicians and Parts Associates to guarantee timely service completion.
  • Following up with customers to confirm service completion timelines.
  • Creating transparent repair orders that include detailed cost and time estimates.
  • Exhibiting personal and professional integrity in all interactions.
  • Setting and achieving defined sales targets.
  • Delivering an exceptional customer experience to foster loyalty and encourage repeat business.
  • Accurately documenting repairs, maintenance, and warranty charges according to dealership standards.
  • Prior experience in a similar role is advantageous.

Qualifications

  • Minimum of 6 months to 1 year of experience in automotive service sales, preferably in a dealership or high-volume service environment.
  • High-energy individual with a positive outlook.
  • Availability to work on Saturdays.
  • Participation in a 401(k) retirement plan.
  • Competitive compensation with potential bonuses.
  • Valid Driver's License is required.
  • Enthusiastic and positive attitude is essential.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind.



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