Customer Service Coordinator for Automotive Services
2 weeks ago
Job Title: Service Department Receptionist
Location: International Kia Orland Park
Employment Type: Full-Time
Benefits: Medical, Dental, 401k, Paid Vacation
Job Overview:
As a Service Department Receptionist at International Kia Orland Park, you will serve as the initial point of contact for our service clientele, offering a friendly and professional greeting.
Your role will be crucial in maintaining the seamless operation of the service department, addressing customer inquiries, scheduling appointments, and assisting the service team in providing an outstanding customer experience.
Key Responsibilities:
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Customer Engagement:
Welcome and assist customers in a polite and respectful manner, ensuring they feel appreciated and informed throughout their service journey.-Appointment Management: Oversee the scheduling of service appointments, collaborating with service advisors and technicians to ensure an efficient workflow.
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Communication: Handle incoming calls, respond to emails, and address customer inquiries swiftly and professionally. Redirect calls to the appropriate personnel as necessary.
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Administrative Assistance:
Maintain precise records, process service orders, and manage various administrative tasks such as filing, data entry, and document preparation.-Customer Updates: Provide customers with updates regarding their vehicle's status, necessary repairs, and estimated completion times.
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Transaction Handling: Process payment transactions, ensuring accuracy and compliance with company policies.
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Facility Oversight: Ensure the service department waiting area is tidy, organized, and stocked with refreshments and reading materials.
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Team Coordination: Work collaboratively with service advisors, technicians, and management to ensure effective communication and customer satisfaction.
Qualifications:
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Experience: Prior experience in a receptionist or customer service role, ideally within an automotive or service setting.
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Skills: Excellent communication skills, both verbal and written; strong organizational abilities with the capacity to multitask and prioritize; proficiency in Microsoft Office Suite (Word, Excel, Outlook).
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Attributes: Positive attitude, professional demeanor, and a customer-centric approach; ability to work independently and collaboratively within a team.
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Education: High school diploma or equivalent.
Benefits:
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Comprehensive Health Insurance: Inclusive medical, dental, and vision coverage for you and your family.
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Retirement Savings Plan: Employer-matching 401k plan to help secure your financial future.
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Paid Time Off: Generous paid vacation to relax, recharge, and spend quality time with loved ones.
Working Hours:
- Full-time, with standard working hours, including occasional Saturdays as needed.
How to Apply:
Interested candidates should submit their resume and cover letter through the designated application process.
Join our team at International Kia Orland Park and be part of a company that values excellence, teamwork, and customer satisfaction.
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