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Automotive Service Reception Specialist
2 months ago
Job Title: Service Department Receptionist
Location: International Kia Orland Park
Employment Type: Full-Time
Benefits: Medical, Dental, 401k, Paid Vacation
Job Overview:
As a Service Department Receptionist at International Kia Orland Park, you will serve as the initial point of contact for our service clientele, delivering a friendly and professional greeting.
Your role is crucial in facilitating the seamless operation of the service department, managing customer inquiries, scheduling appointments, and assisting the service team in providing an outstanding customer experience.
Key Responsibilities:
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Customer Engagement:
Welcome and assist customers in a polite and courteous manner, ensuring they feel appreciated and informed throughout their service journey.-Appointment Management: Oversee the scheduling of service appointments, collaborating with service advisors and technicians to ensure an effective workflow.
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Communication: Handle incoming calls, respond to emails, and address customer inquiries swiftly and professionally. Redirect calls to the appropriate personnel as necessary.
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Administrative Assistance:
Maintain precise records, process service orders, and manage other administrative tasks such as filing, data entry, and document preparation.-Customer Relations: Provide updates to customers regarding their vehicle's status, necessary repairs, and estimated completion times.
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Payment Handling: Process payment transactions, ensuring accuracy and compliance with company policies.
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Facility Oversight: Ensure the service department waiting area is tidy, organized, and equipped with refreshments and reading materials.
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Team Coordination: Collaborate with service advisors, technicians, and management to ensure effective communication and customer satisfaction.
Qualifications:
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Experience: Prior experience in a receptionist or customer service position, ideally within an automotive or service setting.
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Skills: Excellent communication skills, both verbal and written; strong organizational abilities with the capacity to multitask and prioritize; proficiency in Microsoft Office Suite (Word, Excel, Outlook).
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Attributes: Positive attitude, professional demeanor, and a customer-centric approach; ability to work independently and collaboratively within a team.
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Education: High school diploma or equivalent.
Benefits:
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Medical, Dental, and
Vision Insurance: Comprehensive health benefits for you and your family.
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401k Plan: Employer-matching retirement savings plan to help secure your financial future.
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Paid Vacation: Generous paid time off to relax, recharge, and spend time with family and friends.
Working Hours:
- Fulltime, with standard working hours, including occasional Saturdays as needed.
How to Apply:
Interested candidates should submit their resume and cover letter to the designated application platform.
Join our team at International Kia Orland Park and contribute to a company that prioritizes excellence, teamwork, and customer satisfaction.
